Workplace Conflict Resolution Research Essay
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages
Workplace Conflict Resolution Research Essay
Workplace, Conflict, Resolution, Research, Essay
In the case presented, the fact that the CEO has failed to act exacerbates the problem of the complex workplace conflict presented. When conflict at work is unresolved, it precipitates mistrust, negativity, and decreases productivity and engagement as well as other unforeseen consequences for the people involved and the people in that environment (Russell, 2013).
The CEO probably saw these issues as insignificant because of power and status, however, Russell (2013) states that a title less leader understands that unresolved conflict makes matters worse in workplace dynamics and instead of avoiding the conflict, a title less leader has a healthy courage to address and resolve conflict to increase well-being within the workplace.
Given the serious nature of the complaints filed with the three employees that have to do with race and age, the company may be interested in reflective mediation because according to Diener & Khan (2016)
the perceived belief that mediation is confidential shields the company from public scrutiny and published legal decisions (p. 142). In other words, the company definitely does not want the bad publicity from these issues that jeopardizes its reputation.
“Heart” does have a place in the workplace. It adds an element of dispute resolution that entails having a deeper sensitivity to address issues that require a human element of dialogue, understanding another’s point-of-view, and empathy to one another so that systemic failures can be addressed. Reflective mediation requires a self-awareness of ones’ own biases and values, and beliefs in mediation (Diener & Khan, 2016).
No one is robotic or stoic all the time in how they interact or function and sometimes to deal with deep-seeded issues like the scenario presented requires getting to the “heart” of the matter which is more entrenched and deeper than meets the eye.
A leader strong in mediation skills recognizes that to get people to change or listen requires the need to listen, recognize differences, as well as misunderstandings to grow and evolve in the path of self-awareness and learning (Russell, 2013).
More often than not, CEOs are concerned with bottom-line and reputation of the organization so I would appeal to the CEO that mediation is a private, less expensive method to handle disputes over litigation which is more expensive and public.
Goldman, Shapiro & Pearsall (2016) state that employee grievances are expensive to the organization with respect to reputation, finances, and the emotional climate of the organization.
Furthermore, it is costly to the employee. On a deeper note, I would also appeal to the CEO that mediation would be a better way to develop trusting relationships with staff.
Mediation brings with it a relationship aspect that builds better communication, clarifies feelings, and generally improves the relationship of the parties involved (Diener & Khan, 2016). This in turn can lead to employee satisfaction and retention that ultimately saves money.
Bunea, A., Dinu, G., & Popescu, D. M. (2016). The perspective of change as an organizational learning factor. Valahian Journal of Economic Studies, 7(1), 83-88.
Diener, K. W., & Khan, S. R. (2016). Thwarting the structural and individualized issues of mediation: The formalized reflective approach. Southern Law Journal, 26(1), 137-163
Goldman B., Shapiro, D., & Pearsall, M. (2016). Towards an understanding of the role of anticipatory justice in the employment dispute-resolution process: An investigation of EEOC sponsored mediation. International Journal of Conflict Management, 27(2), 275 – 298. http://dx.doi.org/10.1108/IJCMA-12-2015-0081 (Links to an external site.)
Russell, N. S. (2013). How titleless leaders use conflict to get workplace results. Public Manager, 42(1), 70-72.
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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Workplace Conflict Resolution Research Essay
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