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Benefits of Total Quality Management (TQM) Assignment
Benefits of Total Quality Management (TQM) Assignment
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Benefits of Total Quality Management (TQM) Assignment
Running head: IMPACT IDENTIFICATION 1
IMPACT IDENTIFICATION 2
Risk or a contingency is the probability of occurrence of an event. The impact mostly affects the organizational activities and achievements. An organization faces various forms risks depending on the field of production. Risks in an organization may include financial risk, operational risk, and personal risk (Crouhy, Galai & Ebrary, 2000). Woodman Markets hired auditors and through revenue analysis they determined that a gradual change in the benefits system and employee training would be the right way to go.
Management decided to start with the current workforce, they created a new training program called LifeWorks; the program is aimed at creating a balance between personal life and work. The first stage implemented the paid vacation and time off system, which enables employees to take time off without regards to consequences or being rebuffed. While testing the system over a period of six months, results points to higher satisfaction and lower turnovers.
The second component is to implement cross-cultural training. Woodman Markets hired a large number of employees with diverse backgrounds and this has led to inefficiencies across departments, this part of the training program focused on building excellent work relationship and developing cohesiveness. A review of several studies indicates that cross-cultural training seems to be effective in enhancing knowledge and satisfaction, but is much less effective in changing behavior and attitudes, although it is acknowledged that measuring such changes is difficult (Kohls & Brassow 1994).
The third and final component is known as Total Quality Management (TQM). According to Al-Tarawneh (2011), “Benefits of TQM include heightened employee morale, better teamwork among departments, bridging faculty-staff functions, increased quality from customer viewpoint and continuous development of everyone” (p.114).
After implementing TQM, management is able to focus on internal and external customers. This approach focused on doing things right the first time attempted. Management assigned each segment a team leader; this employee is responsible for coaching and mentoring those identified by management as needing development. This approach has resulted in promotional opportunities for outstanding employees, higher work rate and improvement in conflict resolution.
In order to test the impact of the output on the company as a whole, a validation test was carried out. A survey from internal and external customers suggests over 90% success rate, the short term cost analysis shows an operating cost of about 5 million dollars for all branches, while a long term revenue projection of 3 million dollars per year resulting from more customers, less turnovers and an overall better business model.
In conclusion, Woodman Markets implemented three crucial components from the solution identified previously. While success can be seen gradually, the initial cost would affect profitability for a while but the long term profitability makes it worth the initial investment. The auditors confirmed minimal risk with this option and both internal and external customers approved of this change. It remains to be seen whether the company would be able to build upon the initial successful implementation of the Lifeworks concept without replacing some top level management personnel.
References
Al-Tarawneh H. A (2011).The Implementation of Total Quality Management on the Higher Educational Sector in Jordan. Page 9, 2nd Para. International Journal of Industrial Marketing Vol. 1, No. 1. Retrieved from http://www.macrothink.org/journal/index.php/ijim/article/view/771/1138
Crouhy, M., Galai, D & Ebrary, Inc. (2000), Risk management. New York: McGraw Hill.
Kohls, L.R & Brussow, H.C (1994), Training know-how for cross-cultural and diversity trainers, Intercultural Press, Yarmouth
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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