Methods of Communication Research Paper
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages
Methods of Communication Research Paper
The Methods of Communication are: Listening, Writing, Talking, Reading, and Non-Verbal.
Listening – speaking by using words and terminology that others can comprehend
Talking – the ability to read and comprehend the written word
Writing – tone and inflection of one’s voice facial expression, posture and eye contact
Non-Verbal – using the written word in a manner that others can understand the intended message
Reading – the ability to hear and understand what the speaker is saying
Review the five methods of communication you would use in the given scenarios:
Scenario 1: An irate customer comes to your store and is very upset with a defect in a product he ordered. Which method of communication would be the most effective to use with this customer? (Listening)
Scenario 2: A customer is in your store looking for a new computer. You quickly surmise that the customer’s first language is not English and in addition he appears to not have a clear understanding of the type or brand of computer he is looking for. Which method of communication would be the most effective to use with this customer? (Talking)
Scenario 3: On your store’s Facebook page, a customer comments on your store’s appearance and how disrespectful the salesperson was during a recent visit. Which method of communication would be the most effective to use with this customer? (Writing)
Scenario 4: A customer comes into your store looking for a new phone. He appears overly confident about his knowledge level. When you approach him, he looks at you in a condescending manner. Which method of communication is being displayed by this customer? (Non-verbal)
Scenario 5: You need to take two online courses available from your employer about Customer Service. You need to receive an “A” in both courses. You must write five components that you will use for the Final Course Project. Which method of communication will you use to complete your assignments?
Discuss the importance of communication in Customer Service.
In order to provide excellent service to customers, a business must have employees who are able to effectively communicate with those customers. Looking at the five methods of communication (Listening, Talking, Writing, Non-Verbal, and Reading), write a paper that includes 2-3 paragraphs for each method of communication. Please include an explanation on why communication is important in the introduction. Also, please include a conclusion that summarizes your paper.
NOW, THIS IS THE RUBRIC QUESTIONS
- Included paragraph(s) for each of the methods of communication with clear examples.
- Did include an explanation for the importance of clear communication using examples and research for support.
- Did include an introduction and conclusion, including examples and/or research for support.
PLEASE INCLUDE REFERENCES AND CITETATIONS
Creating a Culture of Innovation
DELETE THE INFORMATION IN THIS TEMPLATE BEFORE SUBMITTING YOUR PAPER! Introduction
In this section, you will introduce what your paper is about. An introduction sets the stage for the topics your paper will discuss. Start by thinking about the question(s) you are trying to answer.
Provide information about the company you are choosing to discuss for this assignment. Your introduction should conclude with your topic sentence. A topic sentence is a concise summary of the main topics of your paper, typically written as one sentence. For this paper, there are three main topics, so be sure to include them all in your topic sentence.
Characteristics of Employees
In this section, you are asked to describe the characteristics of the people you would want working at your company, in relation to the culture you are trying to cultivate. In week three, we discuss the various skills that leaders need including human, technical, and conceptual skills.
Those are the type of skills and characteristics you should be thinking about to answer this question. Remember characteristics are traits such as being honest, creative, communication, and a sense of humor just to name a few. Then you will discuss how those characteristics will help improve your company cutlture or help create a positive culture.
Two Leadership Qualities
In this section, you are asked to discuss two (2) leadership qualities you would look for in employees. In week 1, our learning resource talked about what management is. If you were starting a company, what leadership qualities would you like to see in its managers?
There are a lot, such as commitment, honesty, passion, and empathy. Research the qualities of good leadership and discuss the qualities you think make a good leader. Explain why you feel these qualities will be a good fit for your company.
In this section, discuss your company’s organizational culture. This connects to Week 2. We discussed four different types of company culture. If you were running your own company, what are the actions you would take to make sure your company has the kind of culture you think would best help it achieve its goals?
You may even want to discuss how leadership can effect the company culture because leaders have a major influence on organizational culture. Discuss some of the steps or ways you can help maintain the culture you want in order to continue with a successful business.
In this section, you will wrap everything up that you have in your paper. A conclusion summarizes the main points in your paper. For this paper, there are three main topics, so be sure to include them all in your conclusion.
This is where you list all of the resources you have used in your paper. Be sure to cite ideas you are using from your resources. Be sure to put direct quotes in quotation marks. Each source listed should have at least one citation in the body of your paper. Follow proper SWS formatting for listing your sources and citations.
Additional Tips for a Good Paper
- Delete all of the wording in this template before submitting your paper. The information provided is simply to help you get a good understanding of the assignment topics and get a headstart on each section.
- When you have completed your work, it is helpful to save the file with a different name such as BUS302 Assignment 1. This will help to prevent submitting the assignment template by mistake.
- The paper should 3-5 pages long. If you discuss each of the three assigned topics – characteristics of employees, two leadership qualities, and organizational culture – in at least one page each, you will meet the length requirement.
- Use headers, like the ones in this template, to help you organize your thoughts and focus on what the assignment is asking.
- Always include a title page and page numbers. All papers must be submitted in a Word file.
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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Methods of Communication Research Paper
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